> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voyager.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Find the right fix

> Start with the symptom you see and find the next step for setup, accounts, generation, or updates.

Start with the message or symptom you see. If a generation may already be running, check the chat's **Jobs** panel before trying it again.

## I cannot open Voyager or finish setup

An installation, sign-in, or agent connection needs attention.

1. Check that your computer meets the [requirements](/get-started/requirements).
2. Open [Setup problems](/help/setup-problems) and follow the section matching your message.
3. If Windows mentions Smart App Control, use the [Windows Smart App Control guide](https://voyager.so/help/windows-smart-app-control).

**Check:** Setup lets you continue once you are signed in to Voyager and an agent is ready. Your own Claude or ChatGPT, with a subscription or an API key, is enough; a paid Voyager plan is optional.

**Still stuck:** Send support the exact message, your operating system, and the setup step where it appears.

## My agent cannot answer, or a model is missing

The selected agent account may need a sign-in, an update, or available usage.

1. Open **Settings → Accounts** and check the account selected in the chat's model picker.
2. Follow [Setup problems](/help/setup-problems) for ChatGPT limits, reconnecting, or missing models.
3. If the message names Voyager credits or a Voyager plan, use [Generation problems](/help/generation-problems) for the matching billing message.

**Check:** Send a short text request with the intended account selected and confirm the agent answers.

**Still stuck:** Use **Get help…** from the affected chat and include the account and model names.

## A generation failed, is waiting, or used a different account

Media generation has its own accounts, balances, and availability.

1. Read the notification and the job's status in **Jobs**.
2. Find that message in [Generation problems](/help/generation-problems).
3. Check [Generation providers](/account/generation-providers) if the notification says the job continued elsewhere.

<Warning>
  Starting another generation may create another charge. If Voyager cannot confirm whether the first request started, inspect the existing job and provider history before retrying.
</Warning>

**Check:** Confirm whether the original job completed, stopped, or is still waiting before continuing the batch.

**Still stuck:** Send the job or Voyager request ID, exact error, selected model, and approximate time through [Get help](/help/get-help).

## I cannot find my finished video

The result is a file in your chat or project folder, or in your chosen delivery folder.

1. Look for the finished video in the chat or project **Outputs**.
2. Follow [Find your file](/first-video/find-your-file) to open or reveal it.
3. If the generation completed but the agent has not presented a final video, ask it to locate the completed outputs and finish the edit.

**Check:** Open the file from its folder and play it.

**Still stuck:** Include the chat and the name of the missing result in a support request.

## Screen recording or an app connection is unavailable

Some features need an installed creative app, permission, or a supported platform.

1. Check the feature's platform in [Requirements](/get-started/requirements).
2. On Mac, follow [Mac permissions](/setup/mac-permissions) for screen access or recording.
3. For a creative app, check [Connect creative apps](/setup/creative-apps).

**Check:** Open the recording control or connected app again after completing its setup.

**Still stuck:** Tell support which app or feature you tried, your platform, and the exact permission or connection message.

## An update will not download or install

The download may have failed, or your installation may need a manual update.

1. Open **Settings → General → About** and read the status.
2. Follow [Update Voyager](/help/updates) for the matching message and platform.

**Check:** After reopening Voyager, verify the version in **About**.

**Still stuck:** Include the version before the update, the version offered, and the error in your [support request](/help/get-help).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.